It all begins before you leave home
Click your way along our services.
Click your way along our services.
Our free Heathrow app tells you everything you need to know
about your flight and the airport:
Download it before you set off to have your whole journey
at your fingertips.
A smoother journey starts when you book your parking space in advance. We’ve wide family spaces, our car parks are the closest - and you can save time and money when you book online.
One of our best-kept secrets is Reserve & Collect. Browse our collection online and reserve an item to pick up when you get through to departures.
Make the most of airport prices by reserving that high tech gadget - or arrange to have baby milk waiting for you after security.
Just get in touch with us at genres_collect@baa.com
Our Facebook page and Twitter feeds are a great place for asking us questions. Plus on Facebook you can share your tips, photos and adventures with fellow travellers and put any questions out there. And if you can help a fellow traveller and beat us to it,
don’t be shy!
Heathrow’s channel on YouTube has fun how-to videos on all aspects of travelling - even what to eat to beat jetlag.
The fastest way to and from central London is by train. The Heathrow Express takes just 15 minutes and with a train every 15 minutes you’ll be there in no time. This Easter they’re offering more than just free wifi – kids travel for free.
Book in advance and one child per adult can travel for free between 30th March and 15th April.
We’ve plenty of trolleys wherever and whenever you need them at Heathrow. When you get off the train, tube or bus, collect your luggage from the carousel or head to the car park.
And unlike some airports, ours are always free.
We've lanes through security just for family groups. They’re even better equipped for you and your equipment, like pushchairs and baby milk.
The more passengers there are, the more security lanes we have open. And we’ve plenty of free bags for putting liquids in.
All across the airport you’ll find our purple-jacketed Journey Team staff. They’re experts on the airport and speak lots of languages.
Ask them for help whenever you need it.
There’s loads for kids this Easter.
There are play areas in every terminal and Peter Rabbit will be here as part of his 110th anniversary.
See him in March (29th, 30th ) and April (1st, 4th -7th, 9th )
BEATRIX POTTER™ © FW & Co., 2012
There are special offers for kids all across the airport from 26th March to 15th April.
Heathrow is proud to offer some of the best airport shopping in the world. Try the finest fragrances, catch up on the latest best sellers, snap up the latest technology (at airport prices) and pick out the sunglasses that suit you best.
With fine dining options such as Ramsay's Plane Food and spectacular views of the airfield, push the boat out before you board that plane.
To make sure you always have the smoothest journey, sign up to our newsletter to be kept up to date with service improvements, special offers and new routes.